To Whom It May Concern, I am writing to formally express my disappointment regarding my recent experience at the Residence Inn Marriott located at 2611 Sumo Loop, Jonesboro, AR. I had booked and prepaid for a two-night stay from Friday, May 15 through Sunday. Upon arrival for check-in, I was assisted by a front desk employee named Pamela. Unfortunately, the interaction began negatively as I was neither greeted nor acknowledged in any way. After I provided my last name even though she didn’t ask for my name i informed her of my reservation, she immediately referenced using the “card on file” without first requesting my ID or explaining any deposit or incidental charges. I asked her to what card on file and she gave me a look as though she was confused. This caused confusion, as I had already prepaid for my stay. I wasn’t sure if she was trying to charge for deposit which most hotels do so I asked her for clarification regarding the charges, she stated there would be a total of approximately $167 including taxes. I explained that I had already paid for a two-night stay and showed my confirmation reflecting a different amount. Instead of clearly explaining the situation, she questioned the purpose of my visit, to which I responded that I was in town for school and work. As I attempted to understand why I was seemingly being charged again for only one night instead of the prepaid two-night reservation, the interaction became increasingly uncomfortable. I asked whether there was a manager I could speak with regarding the billing discrepancy. Pamela pointed toward several business cards with the names Crystal, Markesha, and Anthony and responded dismissively by saying, “Do whatever.” What was most concerning was when she stated that I am “always a problem and rude whenever you stay here,” which was both unprofessional and completely unexpected. I have stayed at this property three or more times previously and have consistently had positive experiences with other front desk employees, who were always courteous and helpful. I explained that I simply wanted clarification regarding the charges and that customers should not be treated in a disrespectful or unwelcoming manner. During the conversation, Pamela also stated that she had a bachelor’s degree and repeatedly said she “didn’t care,” which only added to the unprofessional nature of the encounter. She also began making comments about there being cameras all over the property in a way that felt threatening and unnecessary, which made the interaction even more uncomfortable and upsetting. She then asked if she should cancel my reservation, despite the fact that I had never requested a cancellation. After driving seven hours from Texas, this was extremely upsetting and stressful. As both a Marriott Bonvoy member and an American Express Platinum cardholder, I have stayed at many Marriott properties and have never experienced this level of poor customer service. Additionally, I was not provided with basic check-in information such as Wi-Fi details or the complimentary water typically offered during prior stays. I am deeply disappointed by this experience. No guest should feel unwelcome or disrespected when simply asking for clarification about their reservation and charges. Employees representing the Marriott brand should provide professional and courteous customer service at all times. I would appreciate this matter being reviewed and addressed appropriately.

I had an outstanding stay at the Residence Inn by Marriott Jonesboro. From the moment I walked in, the check-in staff was genuinely friendly and welcoming, which set the tone for the whole visit. The property was extremely clean, and the grounds were very well maintained. My room was spacious with fantastic amenities — everything felt comfortable, organized, and thoughtfully designed. The complimentary breakfast was easily the best hotel breakfast I’ve ever experienced. I’ve never seen so many topping options for oatmeal! There were multiple pastries, waffles, two kinds of meat, and all the usual drink and dairy choices. It truly went above and beyond what you typically expect from a hotel breakfast. I would absolutely stay here again and highly recommend it to anyone visiting the Jonesboro area.

Pros: The room was nice, bed was comfy. It was clean and smelled good. Location was nice near a lot of things. Cons: hot water ran out when I was taking my shower in the morning with a head full of shampoo and I had to rinse my hair with ICE cold water. There was a large dog in one of the rooms near us and that thing barked and howled SO much. We contacted the front desk but nothing changed! Very very annoying!!!

People writing these reviews are delusional or work for the hotel. Our experience at this Residence Inn was absolutely unacceptable. Both managers were incredibly rude and dismissive, showing no professionalism or concern for guest safety. To make matters worse, Markesha and Krystal do not know how to speak to customers. They were completely unhelpful while we were trying to address serious issues in our room. When we called the front desk, we were told no manager was available because it was after 4 PM, and we were given no option to move rooms despite the conditions. We were only staying overnight while passing through until the morning, and the room was a complete safety hazard. The carpet was missing, with exposed tacks between the flooring and the bathroom, hair in the shower, and visible damage throughout the room even pee on the wall. This was extremely unsafe for our 3-year-old, our 18-month-old, and our service animal. Because no alternative was offered, we were left essentially staying in a battle zone, while my husband tried to catch up on sleep after we had been packed in the car all day. On top of all of this, the hotel never refunded our incidental deposit, with no explanation or follow-up. This property is not safe, not well-maintained, and poorly managed. Families, pet owners, and anyone expecting basic cleanliness, safety, and respectful treatment should stay far away.

I usually don’t do reviews , i leave that to my wife, but I think I should with this one. Hands down the best customer service I believe I’ve ever received from hotel. India from the front desk was nice and pleasant to me and my whole family rather it was getting something from the market , asking questions about extra days to even giving information on other hotels In other state. She always answered questions with a smile. The room was clean and the space was exceptional, and the pricing was good. Thank you , we will be back